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FAQ

Visual Solutions Contact

Delivery

 

Q: When will I receive delivery of my order?

A: We aim to despatch all of our products within 2-3 weeks of the order approval date.

 

Q: How will my order be despatched?

A: Our products are despatched by next day courier in secure packaging to reduce any damage during transit. Once the item has been dispatched, you will receive an email confirming your order is on its way!

 

Q: I require installation for my order, what happens now?

A: Once your order has been confirmed with our sales team, one of our installation team will be in touch to arrange an installation date which is convenient for you.

 

Staff Photo Boards

 

Q: I am interested in a Staff Photo Board, how do I enquire for a free design and quotation?

A: Visit the ‘Staff Photo Board’ section of our website and fill in the enquiry form. Our sales team will then send a visual and quotation over to you via email within 24 hours.

 

Q: What is the board made from?

A: All of our Staff Photo Boards are made from 5mm flame polished Perspex, with full colour graphics on the reverse and Perspex pockets attached to the front.

 

Q: How is the board fixed to the wall?

A: The boards are supplied with pre-drilled holes, screw fixings and coloured caps to cover the screws. Simply place your board on the desired space on the wall, and drill into place.

 

Q: Do you supply the photo inserts?

A: We do not supply the photo inserts as the board is manufactured specifically for keeping up-to-date when employees join and leave the company. However, we will supply you with a free-to-use template which will assist when printing your photos, names and job titles to perfect size.

 

Process

 

Q: How do I receive a free visual and quotation?  

A: Visit the ‘Free Design’ page on our website and fill in the enquiry form. Our sales team will then be in touch to discuss your enquiry further with you via phone or email.

 

Q: What if I want to make any changes to the design?

A: If you need to make any amendments, just respond to our sales adviser’s initial email with any changes you would like to make and our designers will amend the design for you at no extra cost.

 

Q: What happens if I decide not to proceed with my quotation?

A: Simply let one of our sales advisers know if you do not want to proceed further with the quotation. We provide a free, no-obligation design service so there is no charge to use this service.

 

Q: What should I do if I want to proceed with my quotation?

A: All you need to do is send an email confirmation approving you are happy to proceed with the design and quotation. We will then reply to you with an order confirmation and give you further information about lead-times.